|
Account
|
|
|
|
Contact
|
|
|
|
Ordering
|
-
Is the Bob's CB Shop web
store secure?
We implement the following security measures
to ensure your information is protected both
online and offline.
- PCI PA-DSS Certified by the PCI
Security Standards Council
- Secure On-Line Credit Card
Authorizations - No credit card information
is ever stored by us
- Secure Socket Layer (SSL) Protocol - To
secure online credit card transactions,
logins and any sensitive information
exchanged online
- Access to all user information is
restricted.
- Select: Our Privacy
Policy
- Select: Our
Terms and Conditions
-
Does Bob's CB Shop also
accept phone, fax, email or mail
orders?
-
How do I check my order
status and tracking number?
-
How long does it take to
process my order?
- Bob's CB Shop will make every
effort to process your order by the next
business day.
- Order processing may be delayed by any
customization required.
- Order processing may also be delayed by
any unforeseen circumstances.
-
Can I order out-of-stock
items?
No.
- Out-of-Stock Items may be or become
permanently discontinued items.
- We may not know the estimated time of
arrival for Out-of-Stock Items.
- To inquire the status or possible
estimated time of availability of an
Out-of-Stock Item, please contact:
-
Can a submitted order be
canceled or edited?
Once an order is placed, it can no longer be
edited. If you need to change or delete an
order, the whole order must be canceled.
Please contact the store immediately:
- By phone number: 800-473-9708
- By email:
info@bobscb.com
- Notification MUST be received prior to
shipment.
- Once an order has been canceled it
cannot be un-canceled. A new order will
have to be placed.
- Refunds take about 3-5 business days to
complete after an order is canceled,
although the exact timeframe may be
different depending on your bank and
payment method.
-
What should I check if I am
having trouble submitting an order?
Please do the following steps one at a time -
verifying the problem after each step:
- Enable Cookies
- Enable Javascript
- Refresh the Page
- Clear your Cache
- Contact Support:
-
Must I have an account to
order on BobsCB.com?
- No. You can shop and checkout as a
Guest.
- Please note: No history, including
order status or tracking number, will be
available online if you shop as a Guest.
-
Can I shop online and do free
in-store pickup?
- Yes. Select In-Store Pickup as
your "shipping method" during
secure checkout.
- We will email you when your order is
ready for pickup.
-
Is there a minimum order
amount?
- Yes. Because of the online costs of
processing credit card transactions, there
is a minimum order amount of $5.
- This $5 minimum excludes shipping and
handling costs.
|
|
Payment
|
-
What are the accepted payment
methods for BobsCB.com?
BobsCB.com accepts the following payment
methods:
- Visa
- MasterCard
- American Express
- Discover
- PayPal Invoice
Please Note: Orders placed with the
"Invoice Me Through PayPal" option will not be
considered "accepted" and
will not be processed until the PayPal Invoice is paid:
PayPal will send you an email containing a link to the invoice for the total of your web store purchase on www.BobsCB.com. After you review the invoice, you can either securely pay with a credit card, debit card, or your PayPal account -- whichever method you choose.
Timely remittance is required.
Product availability, pricing and
shipping costs are not guaranteed.
- United States Postal Service Money
Orders
Please Note: Orders placed with the
"USPS Money Orders" option will not be
considered "accepted" and
will not be processed until the money
order is received via mail at:
Attn: Online Sales
Bob's CB Shop
21232 Route 322
Strattanville, PA 16258
Timely remittance is required.
Product availability, pricing and
shipping costs are not guaranteed.
-
Does BobsCB.com charge sales
tax?
BobsCB.com charges sales tax on orders
shipping to Pennsylvania or picked up at our
"brick and mortar" store located in
Strattanville, PA. If you are a tax exempt
organization or government agency, please do
the following:
- Create a BobsCB.com account.
- Download and complete PA Rev-1220 -
PA Rev-1220 - PA Exemption
Certificate
- Fax the form and any document listed as
required to 814-980-2016.
- Bob's CB will modify your online
account to "Tax Exempt" and
notify you of the change.
-
Why was my credit/debit card
declined?
A credit/debit card can be declined for
several reasons including but not limited to:
- Insufficient Funds or Daily Limits
- Incorrectly Entered Credit Card Number,
Expiration Date, and/or Card Verification
Number (CVV)
- Incorrect Card Type, Billing Address,
and/or Billing Zip Code
- Other Reasons
Please contact your bank (usually at the
800 number listed on the card's back) for
additional information.
|
|
Products
|
|
|
|
Returns
|
-
What is your return
policy?
-
Can I exchange an item for a
different item?
No.
- We don't do exchanges for a
different item.
- Replacements are for the exact same
make and model.
- The good news is, if you would like a
different item, all you really need to do
is return your item for a refund (if
eligible) and then place a new order for
the item you want.
- Please Select: Returns
and Refunds for specific policy
details.
-
Will Bob's CB Shop pay
the return shipping for a returned
item?
No.
- Shipping charges incurred in connection
with the return of a product are
non-refundable.
- Please Select: Returns
and Refunds for specific policy
details.
-
Before returning an item,
must I acquire a prior
authorization?
Yes.
- To obtain a Return Merchandise Number
(RMN), contact us:
- Please Select: Returns
and Refunds for specific policy
details.
-
What is your Return
Address?
Send the product with its original packaging,
your contact information, the receipt or
proof of purchase, the Return Merchandise
Number (RMN), along with a note indicating
whether you want to exchange the product for
an identical item or request a refund (less
shipping costs), to:
- Bob's CB Shop
Returns Department
21232 Route 322
Strattanville, PA 16258
- Please Select: Returns
and Refunds for specific policy
details.
-
Can I drop off my
return?
If you're in the Strattanville area,
you're more than welcome to drop off your
return.
- Please have a Return Merchandise Number
(RMN) before coming to the store.
- Depending on the availability of a
qualified technician to inspect/service the
item, you may not receive your refund or
replacement in person.
- Your return or refund may generally
take 2-7 business days to process.
- This time may be extended due to
product or parts availability.
-
How long is the return
processing time?
After we receive your return, we will need to
inspect and process the contents. How long
this takes depends on the kind of item being
returned and the testing required.
- Your return or refund may generally
take 2-7 business days to process.
- This time may be extended due to the
availability of a qualified technician to
inspect/service the item, and/or
product/parts availability.
-
How do I check the status of
a return?
To check the status of a return, please
contact us:
-
How long is the refund
process?
Refunds are made to the same payment method
that you used on your order.
- Refunds take about 3-5 business days to
complete after an order is canceled or a
return is processed.
- The exact timeframe may be different
depending on your bank and payment method.
- If the original payment method is no
longer available (for example, if your
credit card is canceled or expired), we
will contact you to make other
arrangements.
|
|
Shipping
|
|
|
|
Warranty
|
-
What is your Store
Warranty?
-
What is the
manufacturer's warranty?
Many of the products sold on BobsCB.com have
limited manufacturer warranties. Where
applicable, we have indicated so on each
item's product page.
- Please note: Limited Manufacturer's
Warranties are subject to change.
- Please review the product documentation
and/or product packaging for latest
warranty information.
-
Will Bob's CB Shop pay
the initial shipping charges required to ship
the product for Store Warranty
service?
No.
- You must pay initial shipping charges
required to ship the product for store
warranty service, but the return charges
will be at Bob's CB Shop's expense,
if the product is repaired or replaced
under warranty.
- Please Select: Store
Warranty
-
What is not covered under
BobsCB.com's Store Warranty?
Please carefully review our store warranty
policy.
-
Before making a store
warranty claim, must I acquire a prior
authorization?
Yes.
- To obtain a Warranty Authorization
Number (WAN), contact us:
- Please Select: Store
Warranty for specific policy
details.
-
What is the shipping address
for Store Warranty claims?
Send the product with its original packaging,
your contact information, the receipt or
proof of purchase, the Warranty Authorization
Number, and a note indicating the exact
problem to:
- Bob's CB Shop
Warranty Department
21232 Route 322
Strattanville, PA 16258
- Please Select: Store
Warranty for specific policy
details.
-
Can I drop off my store
warranty claim?
If you're in the Strattanville area,
you're more than welcome to drop off your
store warranty claim.
- Please have a Warranty Authorization
Number (WAN) before coming to the store.
- Depending on the availability of a
qualified technician to inspect/service the
item, we may not be able to process/perform
the store warranty claim the same day.
-
How long is the store
warranty claim processing time?
After we receive your store warranty claim,
we will need to inspect and process the
claim. How long this takes depends on the
kind of item being returned and the
testing/service required.
- Your store warranty claim may generally
take 2-7 business days to process.
- This time may be extended due to the
availability of a qualified technician to
inspect/service the item, and/or
product/parts availability for
repair/replacement.
-
How do I check the status of
a store warranty claim?
To check the status of a store warranty
claim, please contact us:
|
|
Website
|
|
|
Please sign our guest book.
Join us on gab!The home of free speech online.