POLICIES - www.BobsCB.com

Frequently Asked Questions (FAQ's)

Last updated: June 21, 2017

Account
Contact
Ordering
  • Is the Bob's CB Shop web store secure?
  • Does Bob's CB Shop also accept phone, fax, email or mail orders?
  • How do I check my order status and tracking number?
  • How long does it take to process my order?
  • Can I order out-of-stock items?
  • Can a submitted order be canceled or edited?
  • What should I check if I am having trouble submitting an order?
  • Must I have an account to order on BobsCB.com?
  • Can I shop online and do free in-store pickup?
  • Is there a minimum order amount?
Payment
  • What are the accepted payment methods for BobsCB.com?
  • Does BobsCB.com charge sales tax?
  • Why was my credit/debit card declined?
Products
Returns
  • What is your return policy?
  • Can I exchange an item for a different item?
  • Will Bob's CB Shop pay the return shipping for a returned item?
  • Before returning an item, must I acquire a prior authorization?
  • What is your Return Address?
  • Can I drop off my return?
  • How long is the return processing time?
  • How do I check the status of a return?
  • How long is the refund process?
Shipping
  • What factors determine shipping cost?
  • What shipping methods are offered on BobsCB.com?
  • When does my order ship?
  • Do you ship to a PO Box?
  • How much will my shipping be?
  • Are signatures required for deliveries?
  • Can I refuse a delivery?
  • How do I track my order?
  • What if an item is missing from my order?
  • How do I report a shipping problem?
  • What if I have other shipping questions?
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